Your lapsed customers are leaving money on the table. We call them back.
Trained human agents call your lapsed customers and get them to rebook. Performance pricing. You only pay a percentage of recovered revenue.
How It Works
Three simple steps. No software to learn. No AI. Just results.
Connect Your Data
Import your customer list or connect your CRM (Zenoti, Mindbody, Vagaro, and more). We identify who's lapsed and most likely to return.
We Build Your Campaigns
Lapsed customer callbacks, birthday outreach, refer-a-friend. Tailored scripts, smart timing, human review.
Real People Make Real Calls
Trained agents pick up the phone. Every call recorded. Customers rebook, renew, or buy gift cards.
Campaigns That Drive Revenue
Dynamic segments, smart timing, and trained agents. Every campaign adapts daily to your business.
Lapsed Customer Reactivation
3-week lapse window, daily dynamic lists, agents call with personalized offers to get customers back in the door.
Birthday Campaigns
Call customers in their birthday month with special offers that feel personal and drive bookings.
Refer-a-Friend
Call existing customers to engage referral programs with incentives. Turn happy customers into your sales team.
Membership Win-Back
Re-engage cancelled or expired members with tailored offers designed to bring them back.
Gift Card Promotions
Drive gift card purchases through warm outbound calls during key seasonal moments.
VIP Re-Engagement
Priority outreach to high-lifetime-value customers who've gone quiet. Your best customers deserve a personal touch.
Seasonal Campaigns
New Year's resolutions, summer prep, holiday specials, timed to when people are most motivated to book.
These are examples. Every campaign is customized to your business, your customers, and your goals.
Performance Pricing
You only pay a percentage of the revenue we actually recover from your lapsed customers. No setup fees. No retainer.
- $0 upfront, $0 setup
- No retainer, no minimum spend
- Paid only on recovered revenue
- $0 upfront, $0 setup
- 10 points lower rate vs month-to-month
- You keep 80% of every recovered dollar
- Trained, dedicated human agents
- Personalized outreach to your lapsed list
- Customer Success Manager
- Monthly performance reporting
- All calls recorded and reviewable
- Campaign playbooks and scripts
- Applies only to lapsed customers we contact who book inside the attribution window
- Excludes normal repeat bookings from active customers
- Excludes refunds and no-shows (net recovered revenue only)
- Excludes existing active customers in your database
What Happens After You Sign Up
From sign-up to first results in under a week. Here's the timeline.
CRM Connect & Data Import
We connect to your CRM (Zenoti, Mindbody, Vagaro, etc.) and pull your lapsed customer data. Same day.
Campaign Design & Scripting
We build customer segments, call scripts, objection handling, and offer strategy, all tailored to your business and vertical.
Agent Training & Calibration
Your dedicated agent learns your brand, services, and customer profile. Test calls, feedback loops, and refinement before going live.
Calls Start, Revenue Flows
Your agent starts calling. Customers rebook. You see results in your CRM and our daily reports. Every call recorded and reviewable.
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You're not hiring a startup. You're getting a dedicated team from a proven global operation.
ISO 27001:2022 
Great Place to Work 
Top 500 Global BPO We Integrate With Your Current Platforms
Connect your existing CRM or booking software. We pull lapsed customer data automatically. No migration, no manual exports.
Don't see your platform? We integrate with any system that exports customer data: CSV, API, or direct connection.
Real Results. Real Revenue.
“WinbackEngine recovered over half a million dollars in revenue from customers we thought were gone forever. The team is professional, the calls are recorded, and the results speak for themselves.”
“We saw a clear, measurable ROI within weeks. The dedicated agents understood our product and our customers. It felt like an extension of our team, not an outsourced call center.”
Trusted by
Full Transparency
No black boxes. You see everything we do.
Every Call Recorded
Full transparency. Listen to any call, anytime. Quality you can verify.
Always a Real Person
Never bots, never robocalls. Every call is made by a trained human agent.
Human Oversight
Experienced team leads review calls, coach agents, and ensure quality on every campaign.
TCPA & DNC Compliant
We follow all phone outreach regulations. Proper consent, proper timing, proper documentation, and a clean Do-Not-Call posture.
Respectful Opt-Out
Customer says stop? We stop. Immediately. No questions asked.
Built for Service Businesses
Multi-location service businesses with lapsed customers and revenue to recover.
Industries We Serve
Best Fit If You Have
CRM Integrations
Frequently Asked Questions
How quickly will I see results?
Most clients see their first booked appointments within 7 days of launch. We prioritize your highest-value lapsed customers first, so early results come fast.
What size business is this for?
WinbackEngine works best for multi-location service businesses with 500+ lapsed customers and $50+ average transaction values. Franchise operators see the biggest impact.
How does pricing work?
We work on performance pricing. Month-to-month is 30% of net recovered revenue, or 20% if you commit annually. We only get paid when lapsed customers we contact actually come back and spend. No setup fees, no retainer, no minimum spend.
What counts as 'recovered revenue'?
Only revenue from lapsed customers we contact who book inside the attribution window. Normal repeat bookings from active customers, refunds, no-shows, and revenue from your existing active customers are all excluded. We track every call and every booking so there's full transparency.
Who makes the calls?
Trained, dedicated human agents. Not bots, not robocalls, not automated dialers. Real people who learn your business and speak to your customers with care and professionalism.
What channels do you use?
We focus on what works best: real phone calls from trained agents. A personal phone call has dramatically higher conversion rates than emails or texts for re-engaging lapsed customers.
Are the calls recorded?
Yes. Every single call is recorded and available for your review. Full transparency is a core part of how we operate.
What CRM systems do you integrate with?
We integrate with Zenoti, Mindbody, Vagaro, WellnessLiving, Booker, Fresha, Phorest, MarianaTek, and more. If you use a different system, we can likely work with it. Just ask.
What types of campaigns do you run?
Our core campaigns include lapsed customer reactivation, birthday outreach, refer-a-friend, membership win-back, gift card promotions, VIP re-engagement, and seasonal campaigns. Every campaign is customized to your business.
Is there a long-term contract?
Two options. Month-to-month at 30% of recovered revenue, cancel anytime. Or an annual contract at 20% of recovered revenue if you want the lower rate. Either way, you only pay on results.
Is this compliant with calling regulations?
Absolutely. We're fully TCPA and DNC compliant. Proper consent, proper timing, proper documentation. If a customer requests to opt out, we honor it immediately.
There's hidden revenue in your customer list. Let's find it.
No setup fees. No retainer. You only pay a percentage of recovered revenue.